Ask the expert

What happens if I lose my hearing aids?

Answer: 

We recommend to all our customers that you should get your hearing aids insured as soon as possible after purchasing them. If you do lose one of your hearing aids and want to replace it, you can purchase a single replacement device.

Where you’ve purchased a pair of non-nhs hearing aids and lost one, the replacement cost for the lost aid will be 50% of the price you originally paid. You must register a loss within 4 years of purchase date.

Where you’ve purchased a single non-nhs hearing aid and lost it, the replacement cost for the lost aid is 50% of the original price of a pair of hearing aids, it will not be the original price you paid. You must register a loss within 4 years of purchase date.

Where a loss is outside of 4 years, and the model is still available, replacement cost is at the discretion of the local store.

Please note that this is for private hearing aid purchases only, please contact your local store for support should you lose an NHS hearing aid.

Ask an Expert

Ask the Expert

Speak to one of our qualified optometrists or audiologists

Ask the Expert