If you lose a hearing aid (not bought with NHS funding), contact one of our stores. They'll be able to see your clinical details we have on file and then load your latest hearing aid settings onto a new device for you. Replacement hearing aids can be ordered from the supplier providing the hearing aid is within 4 years of the original purchase date.

Where you’ve purchased a pair of non-nhs hearing aids and lost one, the replacement cost for the lost aid will be 50% of the price you originally paid. You must register a loss within 4 years of purchase date.

Where you’ve purchased a single non-nhs hearing aid and lost it, the replacement cost for the lost aid is 50% of the original price of a pair of hearing aids, it will not be the original price you paid. You must register a loss within 4 years of purchase date.

Where a loss is outside of 4 years, and the model is still available, replacement cost is at the discretion of the local store.