How to get your questions answered by an eye health expert

Got a question but not sure where to find the answers? We're here to help. Whether you ask online or in-store, our expert advice team can provide you with anything you need to know.

Experiencing pain, discomfort or a sudden change in your vision? Please call your local store and we’ll see you as soon as possible.

Chat with a friendly expert

Use our live chat functionality by clicking the green "Chat with an expert" button at the right-hand side of this page.
(Available 9am-10pm daily, including weekends*)

Visit our FAQs

We've created a list of FAQs and answers, so you can find the answer to your question quickly. Our FAQs cover a wide range of queries about eye tests, sight and hearing health, glasses and contact lenses.

View all FAQs

Contact your local Specsavers store

If you need more help, you can contact us by searching for your nearest store and giving them a call. You can also find opening times for each store.

Find your local store

Have your customer service queries answered

If you’re looking to contact customer service or have any customer service-based queries, please see our customer care page and fill in the form.

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*If the chat box does not appear it means our experts aren't available at that time

How can we help?

Visit our FAQs to look for your question and find the answers.

Top FAQs

Some questions are more common than you think. Take a look at our most asked FAQs below, or browse our FAQ categories:

What types of appointments are available online?

Depending on what your local Specsavers store offers, you can book 7 different types of appointments online:

  • Adult eye test (age 16 and over)
  • Child's eye test (age 15 and under)
  • Contact lens assessment
  • Contact lens check-up 
  • Hearing appointment (age 18 and over)
  • Hearing protection consultation (age 18 and over)
  • Ear wax removal (age 18 and over)

You can also book any appointment by calling your local Specsavers store.

Book an appointment

What eye health conditions can I contact you about?

Our online expert chat service can help with non-urgent sight and hearing health questions. If you have an urgent query, please contact 111. 

You can also call your local store to arrange an appointment if you are concerned about minor eye conditions like blurry vision, floaters, headaches and sore eyes. Find out more about these conditions with our eye health guides.

My specs don't seem to fit properly, does this matter?

It's important that your glasses are a good fit, as poorly fitting glasses can affect your quality of vision. If you feel that your glasses are too far away from or too close to your eyes, visit your optician and have your frames adjusted as soon as you can.

Can I manage my easycare account online?

Yes, if you have an easycare subscription, you can manage your subscription through My Contact Lenses to:

  • Order more contact lenses before your next scheduled delivery
  • Skip a delivery and take a payment holiday if you have more lenses than you need
  • Find out when your next delivery is due
  • Alter your daily disposables package
  • Update your address and other details easily

To log in or sign up for an easycare subscription, click here to log in to My Contact Lenses.

How much do hearing tests cost?

Hearing tests at Specsavers are free of charge. If you think you’re having difficulties with your hearing, find your nearest Specsavers Audiologist to book a test.

Do I need to inform the DVLA if I need glasses for driving?

You don't need to notify the DVLA if you need glasses for driving. However, when you apply for your driving license, you must declare whether you wear glasses while driving.

Can I return products if I am not happy with them?

We want you to be completely happy with your purchase. If you have any concerns within 100 days of your purchase, let us know and we'll put it right with no fuss.

If you made a purchase in-store, simply return it to the store you purchased from, and they’ll be able to help.

Find your nearest store here

If you made your purchase online, you can find our returns policy in our Legal Policy section.