Free contact lens check-up appointments, as required.Book yours online now.
Our contact lens subscription
Save up to £140 on a range of benefits with our easycare package
Contact lenses are easy but why not go all out and make your life super-simple? With our monthly direct debit scheme (we call it the easycare package), you’ll get everything you need for trouble-free contact lens wear – plus lots of extras. It’s easy to sign up too – just ask in store or give us a call.
Get your lenses delivered straight to your door, for free, every quarter with Lensmail. Sign up in store today.
Our team will be on hand if you have any queries.Contact us
You can get one pair of discounted glasses from our £69 ranges and above.Find out more.
If your lenses get lost or damaged, you can get up to two free reusable contact lenses to replace them.Contact us.
For those who aren’t already entitled to a free NHS-funded eye test.Find out what happens in an eye test.
How to contact Lensmail support
If you have any queries, such as:
- You’d like to change your delivery address
- You'd like to order more contact lenses
- Your contact lenses haven’t arrived
- Any other queries
Please feel free to get in touch with us. Just complete our online form below and one of our representatives will contact you within 48 hours of receiving your enquiry. We apologise for any delay in response over the weekend.
Want to try before you buy?
If you want to try your lenses out before you buy them, you can get one pair of monthly contact lenses or five pairs of daily disposable contact lenses to try, free
Pop in store and ask to sign up
Give your local store a call and get started over the phone
Learn how to use and take care of your lenses
It’s true it takes a bit of practice to use contact lenses, but it doesn’t take long to get the hang of it. See our tips and handy ‘how-to’ videos.
Common contact lens queries
If you’re struggling with your lenses, don’t worry, we’re here to help. Start with looking through our advice for common contact lens queries.
easycare direct debit scheme: Customer becomes eligible for an eye test after 28 days from sign up to easycare package. Initial three-month payment required from new easycare package customers. No refund is available for eyecare already provided. All easycare package benefits are redeemable only by named person on easycare package. Package valid until your membership ceases by the cancellation of your direct debit payments or after prescription ceases to be valid (usually two years). Replacement lenses: Up to two free daily or monthly reusable lenses to replace lost or damaged lenses only. A record of the redemption of these entitlements will be held in your sales history. 50% off: When you buy a pair of glasses from our £69 range and above. Non-refundable or transferable on already purchased glasses or contact lenses. Cannot be used with other offers or vouchers or exchanged in part or whole for cash. Excludes reglazes, safety eyewear, any contact lens products and non-prescription glasses. New glasses must be to your prescription only and include lenses and Extra Options. 50% discount applies to a named easycare customer only, once per year at one store only. Current prescription required. Alternatively, an eye test will be required at our standard charge.
*easycare package value includes savings that can be made on eye tests, contact lens health checks, a complete pair of glasses and replacement lenses. Eye test cost calculated as an average eye test fee paid by private customers across our UK stores from 1 Nov 2019 to 31 October 2020 (excluding customers entitled to an NHS-funded eye test/exam). Contact lens check cost based on our standard charge of £25 for this service. 50% off glasses is minimum spend possible from our £69 range for a single pair with standard single- vision lenses and no Extra Options added. Non-prescription sun: This offer is for one pair of non-prescription sunglasses only and is not available on prescription sunglasses. Offer applies to a named easycare customer only, once per year at one store only. Non-refundable or transferable on already purchased glasses. Cannot be used with other offers or vouchers or exchanged in part or whole for cash. Excludes reglazes and safety eyewear. Both offers: Apply to a named easycare customer only, once per year at one store only. Non-refundable or transferable on already purchased glasses or contact lenses. Cannot be used with other offers or vouchers or exchanged in part or whole for cash.