Your feedback is important to us – if you leave your email address during your store visit, we’ll send you a short questionnaire about your experiences. We have three different survey questionnaires depending on whether you had an eye test appointment, a contact lens appointment or a hearing appointment.

The survey is called ‘Maze’ and an email will arrive 14 days after your initial glasses visit and 48 hours after a contact lens, audiology or eye test only visit. Sometimes your personal privacy settings may block the email, so please check your spam folder if you wish to give feedback.

The feedback we receive ensures you have complete customer satisfaction and helps us to improve our service in the future. Every store receives your feedback directly and if necessary, will follow up any concerns you have commented on.

If you have given your permission on the questionnaire, we will only publish a comment and your first name as part of the customer testimonials on your local stores website.

Everyone who completes our survey and leaves their contact details will be entered into a monthly draw to win £500. Your name will be included in the next draw after you have completed you survey. The prize is a token of thanks for all the customers who have helped us improve our service.

We don’t want to overload our customers with emails, so if you’ve completed a feedback questionnaire in the last six months, we won’t send you a duplicate one.

Prize draw: One draw per month until further notice. Winners will be contacted by phone.

You can find more information about how we use and protect your personal information in our privacy policy.

Please contact your local store if you would like to:

• Tell us about a change of name and address
• Stop receiving marketing letters, emails, text messages or calls
• Obtain a copy of your prescription