Customer service

More information

• Cancelling or changing appointment bookings

  If you need to cancel or change your appointment with us, you’ll find everything you need to know here.

• Your personal information

  You can find more information about how we use and protect your personal information in our privacy policy.

  Please contact your local store if you’d like to:

  • Tell us about a change of name and address
  • Stop receiving marketing letters, emails, text messages or calls
  • Obtain a copy of your prescription

  Find your local store details

  If you have a query that hasn’t been covered on this page, your local store is still the best place to start.

  If you’d like a copy of your personal information or to make any other request about your personal information or individual rights, you can ask for it here.

• Returns and servicing

  If you have any concerns within 100 days of your purchase, we’ll put it right. No quibble, no fuss. Plus, all our glasses and sunglasses come with free lifetime servicing, including minor repairs, at no extra cost. Find out more about it here.

• Customer care address

  If you’d prefer to contact us via a letter, write to us at our FREEPOST address (no stamp required):

  Customer Care Manager
  Specsavers Optical Group
  FREEPOST GU209
  GUERNSEY
  GY1 5SS

  Your letter will be forwarded to the owner of your local store so that they can share your feedback with their teams and contact you directly if needed.

• Replacements and aftercare

  Your hearing aids from us include aftercare for life. See what’s included in your hearing aid aftercare package.

  If you’ve lost or broken your specs, we’ve made it even easier to sort out some replacements. Find out more or order yours here.