Customer service

Need some help or want to contact us? Get in touch with your nearest store, contact us online, ask our experts, or find the answers to your questions in our FAQs below. And remember, if you have any concerns within 100 days of the date of your purchase, we’ll put it right. No quibble, no fuss.

Contact your nearest Specsavers

Each Specsavers store is joint owned and run by its own local directors, who are supported by key specialists in our support offices. If you need to get in touch with us, your local store is your first point of call. They’ll be able to help you with things like getting a copy of your prescription, cancelling your appointment, changing your contact details, or opting out of marketing materials.

You can find the details for your local store or home visits team here:

Opticians

If you have any concerns with your prescription or the health of your eyes, your local optician will be able to advise what’s best for you.

Find your nearest store

Home visits

Our team of specialist mobile opticians can come to those who can’t visit us in store unaccompanied due to a physical or mental illness or disability.

Find out more

Audiologists

If you have any concerns with your hearing or the health of your ears, your local audiologist will be able to advise what’s best for you.

Find your nearest store

Contact us online

Email us

Fill out our contact form online and where appropriate, we’ll forward your email to the team in your local store, who will get back to you as soon as possible.

Contact form

Your personal information

Ask for a copy of your personal information or make a request about your personal information or individual rights.

Request personal information

Online chat

If you have questions or need advice about our products or services, chat with our experts online.

Chat now

More information

Cancelling or changing appointment bookings

If you need to cancel or change your appointment with us, you’ll find everything you need to know here.
How we use your personal information
You can find more information about how we use and protect your personal information in our privacy policy.

Please contact your local store if you’d like to:

Tell us about a change of name and address

Stop receiving marketing letters, emails, text messages or calls

Obtain a copy of your prescription

Find your local store details

If you have a query that hasn’t been covered on this page, your local store is still the best place to start.

If you’d like a copy of your personal information or to make any other request about your personal information or individual rights, you can ask for it here.
Returns and servicing

If you have any concerns within 100 days of your purchase, we’ll put it right. No quibble, no fuss. Plus, all our glasses and sunglasses come with free lifetime servicing, including minor repairs, at no extra cost. Find out more about it here.
Customer care address

If you’d prefer to contact us via a letter, write to us at our FREEPOST address (no stamp required):

Customer Care Manager
Specsavers Optical Group
FREEPOST GU209
GUERNSEY
GY1 5SS

Your letter will be forwarded to the owner of your local store so that they can share your feedback with their teams and contact you directly if needed.
Replacements and aftercare

Your hearing aids from us include aftercare for life. See what’s included in your hearing aid aftercare package.

If you’ve lost or broken your specs, we’ve made it even easier to sort out some replacements. Find out more or order yours here.
Managing your easycare account online
As part of your easycare subscription, you can manage your account online. Whenever, and wherever you are.

Running out of lenses? Order more before your next scheduled delivery

Lenses stacking up? Skip a delivery and take a payment holiday

Where are my lenses? Find out when your next delivery is due

Need a change? Alter your daily disposables package

Moved house? No probs, update your address easily

If you're already an easycare subscriber click here to get started.