Who pays for the cost of a contact lens return?
We do. Our Customer Services Department will give you a freepost return address to return the products. All returns must be sent to that address for us to process your refund or replace your goods. Sending returns to any other address may affect our ability to process your refund or replacement goods. Our full returns policy is detailed in the Legal Policy.
Contact Us
If you still need further assistance, please contact our customer service team who are happy to help with your query. You can use the options below to get in touch.
Contact us online
Email us
Use our contact form to let us know how we can help and we’ll get back to you as soon as possible.
Online Chat
Our live chat experts are on hand to assist with any queries you have. We are available 9am-10pm daily, including weekends.
Contact your nearest Specsavers
You can contact your nearest Specsavers store and our team will be on hand to help with any questions or queries you may have. This can be done in person or by calling the store. You can find your nearest store using the store locator below.