Can I return products if I am not happy with them?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within 100 days of the date of purchase, we will put it right. No quibble, no fuss*.
If your purchase was made in store simply return it to the store you purchased from who will be able to help. You can find your nearest store here.
If your purchase was online you can find our full returns policy is detailed in the Legal Policy section.
If you have any further queries you can find out how to contact us here.
*For glasses/sunglasses the 100 days starts from the date of collection. For hearing devices, the 100 days starts from the date of fitting. For contact lenses this will be the date of delivery for any contact lenses purchased online or through easycare, or the date the order is placed if purchased in store. Excludes accessories. Does not apply to replacing glasses or hearing devices if broken by the customer
Contact Us
If you still need further assistance, please contact our customer service team who are happy to help with your query. You can use the options below to get in touch.
Contact us online
Email us
Use our contact form to let us know how we can help and we’ll get back to you as soon as possible.
Online Chat
Our live chat experts are on hand to assist with any queries you have. We are available 9am-10pm daily, including weekends.
Contact your nearest Specsavers
You can contact your nearest Specsavers store and our team will be on hand to help with any questions or queries you may have. This can be done in person or by calling the store. You can find your nearest store using the store locator below.