We have pulled together a handy step-by-step guide to help you log in to your RemoteCare appointment

Step-by-step guide

Link.svg1. Click the link included in your text or email invitation. This will open a new internet browser window for the AccuRX system.

Lock.svg2. AccuRX will ask to test your microphone, select ‘Test’ and your device will ask you to give AccuRX permission.

Mic.svg3. If the microphone test is successful, click the ‘Click here' button.

Globe.svg4. Click ‘Continue to consultation’ then click ‘Continue in browser’.

Camera.svg5. To ensure your clinician can see and hear you, select ‘Request permissions’ and allow access to the Microphone and Camera.

Tick.svg6. You will now be connected directly to your clinician for your RemoteCare appointment. You can select 'Leave' when you're done.

What do I need for it to work?

  • A smartphone, either with working Wifi/3G/4G connection
  • Your Internet Browser needs to have your phone's microphone and camera enabled (you can see how to alter this in your phone settings here)
  • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation)

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