In order to be eligible for a home visit, you or someone you know might:

• Have a condition that stops you from leaving your home unaccompanied due to poor health, or
• Be living with a diagnosed mental health condition that prevents you from leaving your home without the assistance of another person, or
• Be housebound or bedbound due to a physical disability

Take a look at our full eligibility criteria.

NHS funded home visits:

For home eye tests, if you meet these conditions you can have a free NHS-funded eye test at home regardless of whether you live in your own house, flat or a care home.

For home hearing tests, In some areas, we offer an NHS-funded home hearing service. This includes an NHS-funded hearing test, new hearing aids, and aftercare for up to three years. These visits are subject to meeting the local eligibility criteria.

If you live in an area where NHS-funded home hearing tests are available, you may need to contact your GP for a referral to Specsavers, however in some areas you can book directly with your local home visits team without the need for a referral.

Give us a call on 0800 023 2894 to find out more.

Before you book your home hearing test, you may want to check your hearing yourself first. To do this, we offer a free online hearing test so you have a better idea about whether you need a bit of help from one of our home-visiting audiologists.

The time taken for our home eye and hearing tests can vary a little. We may need some time to slightly adjust some furniture to prepare the space, but in most cases, this isn’t necessary. Once the home visiting team member is set up, your eye or hearing test will begin. We deliver the same thorough tests that you would expect in-store, so your home hearing or eye test will take about the same time.

This depends on where you live and the availability of your home visits team. We are required to notify the NHS in advance of your appointment, so if we are seeing up to two people at the same address we have to provide a minimum of 48 hours notice, and if we are seeing more than two people at the same address this increases to three weeks. 

If an urgent appointment is required, please give your local home visits team a call to discuss your problem and we will try to see you as soon as possible after the 48-hour notification period that we’re required to give the NHS. 

You may be entitled to a free NHS-funded home eye test or a free hearing test – you can check if you’re eligible here.  

For most customers, there is an additional, non-refundable fee of £30 for sales of glasses carried out in a home environment. This fee covers the increased cost of an experienced member of our team hand-delivering your glasses to your home, making any adjustments and checking that you’re happy with your purchase - even if it means another visit.

The Home Visit Fee only applies to:

• Customers with an NHS voucher who purchase glasses from our £70 and over ranges
• Customers without an NHS voucher who purchase glasses

We do not apply the Home Visit Fee in these instances:

• for our initial visit and provision of a free NHS-funded eye test
• if there is no need for glasses
• if you purchase glasses from our £15, £30 and £50 ranges and have a full NHS optical voucher, allowing us to provide fully-funded glasses to qualifying customers

Any ongoing servicing of your frames is free of charge as part of our Specsavers Promise.

You can cancel a home visit by calling us on 0800 198 1132* - our staff will be happy to rearrange the visit, if necessary.

Our Specsavers optometrists can perform various eye tests at home for anyone who cannot travel to a store unaccompanied, such as those living with dementia. We have partnered with Dementia Friends to make sure all of our visiting opticians undergo specialist training to support the needs of people with dementia, and deliver the same level of care that you are used to in-store.

Yes, if your prescription is less than two years old and you are a Specsavers customer, we can dispense your glasses. If you have had your eyes tested elsewhere you would need to have a copy of your prescription for us to do this. 

Your glasses will normally be with you around 2-3 weeks after being ordered. 

Unfortunately, we are unable to carry out diabetic screenings at home as the equipment is too large to travel with. We will examine your eyes and may use drops to make the pupils larger so that we can check the health of your eyes. If we see anything concerning, we’ll refer you to your GP. 

Safety remains a priority so we are following the College of Optometrists’ and NHS Englands guidelines regarding PPE. Before our appointments we will also call to ask questions about whether you have any symptoms or have been in contact with any with Covid-19.

No, Specsavers is not affiliated with any other businesses for home visit services. Specsavers operate independently when it comes to home visit services (other than providing services on behalf of the NHS).