Home eye tests - Eligibility

Our team of specialist mobile opticians can come to those who can’t visit us in store unaccompanied due to a physical or mental illness or disability.

In order to be eligible for a home visit, you or someone you know might:

  • have a condition that stops you from leaving your home unaccompanied due to poor health, or

  • be living with a diagnosed mental health condition that prevents you from leaving your home without the assistance of another person, or

  • be housebound or bedbound due to a physical disability

What do we mean by a physical or mental illness?

There are many conditions and reasons why someone might not able to leave their home unaccompanied. It’s best to talk to us about your situation so we can determine if you do meet the criteria, but to try and help make it a little clearer, here are a few examples. Conditions may include (but aren’t limited to):

  • Cognitive impairment
  • Dementia
  • Severe arthritis
  • A diagnosed mental illness
  • A condition that affects your mobility
  • A condition that affects your short term memory
  • An illness that requires constant medication (for example, oxygen)
  • A temporary medical reason prohibiting you from leaving your home (such as vertigo)
  • A temporary illness that prevents a person from leaving the home unaccompanied
  • A medical professional has advised you not to leave home without help

Whatever the reason is, if you or someone you know can’t leave the home without the assistance of another person, then get in touch to find out if you’re eligible to have a home eye test.

Who qualifies for a free home eye test?

Those who have a physical or mental illness which prevents you from leaving your home unaccompanied.

Those who are eligible for free NHS-funded eye test by checking the criteria below.

The majority of our customers qualify for a free NHS-funded eye test. See if you do by checking if you meet at least one of the following criteria:

  • Aged 60 or over
  • Registered as partially sighted or blind
  • Diagnosed with diabetes or glaucoma
  • Considered to be at risk of glaucoma, as advised by an optician
  • Aged 40 or over and have a family member diagnosed with glaucoma, or have a family history of glaucoma
  • Receiving benefit*
  • Entitled to, or named on, a valid NHS tax credit exemption certificate
  • Named on a valid NHS HC2 certificate (full help). Those named on an NHS HC3 certificate (partial help) may also get help with the cost of a private eye test
  • Eligible for an NHS Complex Lens Voucher (your optician will advise on the entitlement)

*You're also entitled if you or your partner (including civil partner) receive, or you're under the age of 20 and the dependant of someone receiving: Income Support, Income-related Employment and Support Allowance, Income-based Jobseeker’s Allowance, Pension Credit Guarantee Credit.

Who does not qualify for our home visit service?

No matter what condition you have, if you are physically able to leave your home on your own without needing help or assistance of another person, you will not qualify for a free NHS-funded home eye test.

We are also unable to visit patients in hospital.