Home visits - care homes

Our home visiting opticians are experienced in carrying out eye tests in residential care homes and are sensitive to the specific needs of the people who live in them. We also want to make the delivery of eyecare to care home residents as simple as possible for staff too.

Our home visit service promise

We know running a care home can be challenging. As such we try to take away the day-to-day stresses for all the services we provide. You can rest assured your residents’ eye health is being well cared for and to do this we promise the following:

On time, all the time 

• We will give you an appointment time so there is no waiting around 

• We will arrange appointments with our mobile opticians at times convenient for your care home – no clashes with meal times, for example.

Quick to help 

• We will respond to all requests for repair or adjustment within 24 hours (during trading hours) 

• We have more optical laboratories than any other care home service provider, so your residents will receive their glasses in the quickest possible time with no unnecessary delays

Easy to switch 

• We do all the paperwork for you, making it easy to switch from your current provider 

• We provide a complete end-to-end service 

• We will take care of all paperwork and where appropriate will leave a quotation for the home to pass onto the resident’s family. The family can then deal with us directly, or via the home – whichever they prefer

Caring and friendly 

• We genuinely care about your residents, treating all as individuals always putting their needs first 

• We value your opinions and act upon them; we will send you a customer satisfaction survey at the end of every visit 

• We will always offer the best value solution for each individual’s needs 

• We always use plain language