In line with official guidance we continue to maintain safety measures to keep our customers and colleagues safe.
Safety measures in store
Our colleagues and clinicians in store will be operating under the latest guidance from the government and professional bodies to ensure your safety remains our top priority.
Before you visit one of our stores, we will setup a phone call or a RemoteCare video appointment with one of our store colleagues to ensure that we can support you in the safest possible way. We may be able to help you during remotely which will reduce the need for you to visit our store for an appointment. ie, you might need replacement batteries. In this instance, we can post these out to you.
If you require an appointment you will be given an appointment time attend. Our stores are operating under the current social distancing government guidelines, when you arrive in store for an appointment you will be met at the door by one of our instore colleagues who will be able to support and guide you to your appointment.
Please be assured that our teams will ensure our clinic rooms are cleaned thoroughly between each appointment and our clinicians will be wearing the appropriate PPE (Personal Protective Equipment) in line with the latest government and professional guidelines for any procedures we carry out.
Depending on the type of procedure, our clinicians may also ask you to wear PPE. If you require new hearing aids, wherever possible we will aim to test and fit you with new hearing aids on the same day to reduce the need for you needing a second appointment. We will then also aim to follow-up with you by phone or RemoteCare video consultation to ensure you are getting the most out of your new hearing aids.
Everything you need to know about our COVID-19 care
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