Given the threat from COVID-19, the government has enabled opticians and audiology clinics to remain open to deliver essential and urgent care in the community. As a healthcare provider, we always strive to deliver the highest clinical and hygiene standards, however we have brought in new measures to protect our customers and colleagues.
- Following government guidance, all prospective customers will be triaged prior to attending our stores to confirm that an urgent or emergency appointment is required. This will also help limit the number of people in store at any one time.
- Where possible, we will post glasses, contact lenses and hearing aid batteries and accessories to avoid customers having to make unnecessary journeys
- We’ve made hand sanitisers available to all colleagues and customers in our stores
- We have put recommended measures in place, where possible, in our stores to adhere to social distancing guidelines. This may mean the chairs in our waiting areas are spaced further apart than normal or every other desk will be left free when measuring and fitting glasses and contact lenses for our customers
- Without compromising on care, modifying our processes to minimise the time that an optometrist will be in proximity to customers. When being examined, surgical masks will be worn by our optometrists and while cleaning the consulting room.
- When our colleagues are helping customers choose frames, they’ll wipe each frame with an anti-bacterial wipe before they are tried on
- Frames will also be cleaned at regular intervals throughout the day
- We also take great care to ensure we meet a high standard of hygiene with our hearing products and accessories, and also within our test rooms