As things start going back to normal, we understand you might be feeling a bit nervous about coming into store again. So to make sure it’s always as safe as possible for our colleagues and customers, we’ve made some changes to our normal practices.

You can book your appointment as normal, but we’ll give you a call back to make sure you’re getting the right help, whether that’s coming in store or talking to us with RemoteCare.

Here's what we’re doing

We want to keep each other as safe as possible so are following government guidelines on social distancing.

Following government guidelines, our store teams will be wearing personal protective equipment (PPE) as required for their protection as well as yours. You are invited to wear a face covering. In Scotland and Wales, this is mandatory unless you are in an exempt category.

Find out more about PPE

You’re more than welcome to try on as many glasses as you’d like, but after you’re done we’ll ask you to give them back to us so we can give them a good clean before we put them back out for the next person to touch or try on.

After each person we see in our test rooms, we are thoroughly disinfecting the room and all the testing equipment used during the eye test, ready for the next appointment.

We’re also going to avoid using cash, so if you can, please pay by card or electronic payment instead. 

If you buy a new pair of glasses after your eye test, ask us about home delivery. No need to come back in store, they’ll come direct to your door.

If you’ve got an appointment booked, but you’re not feeling well or you have any COVID-19 symptoms, we’d ask that you don’t come in until you’re feeling better. We’ll make sure to arrange for a later date. 

Advice on wearing face coverings in-store

Do I need to wear a face covering in Specsavers stores?  

If you live in Scotland, it is now mandatory to wear a face covering in your local Specsavers store, unless you fall under an exempt group. This is following government advice that states you must, by law, wear a face covering in all shops, supermarkets and on public transport. Anyone who does not wear a face covering within our stores or to their appointments (and is not exempt) will be unable to enter.

In Northern Ireland, the Republic of Ireland and Wales, it is not mandatory to wear a face covering in your local Specsavers store, although it is encouraged for your safety, and the safety of our colleagues. 

What counts as a face covering?  

Face coverings are items (usually made of cloth) that can be used to cover your mouth and nose in public, through which you can breathe. Common types of face covering include bandanas, scarves, pashminas and religious head coverings. Medical and cloth face masks also fall under the category of face coverings, although you do not need to invest in one of these in order to follow government guidance. 

If you don’t have any of the above options, you can easily make your own face covering following this guide. Our staff are more than happy to answer any questions or concerns you have about face coverings, so just call your local store before your visit. 

See our top tips guides for advice on wearing glasses with your face covering and how to prevent mask-associated dry eyes

New ways to access our services

If you, or someone you know, would feel more comfortable staying at home for now, we’ve introduced some new ways to use our eye and hearing services. 

Advice by video or phone

Rather than coming into store, we might suggest that you speak to our experts by video or over the phone with RemoteCare. It’s free to use and you don’t need to be a customer of ours to use it.

Lost or broken your glasses?

These things happen, but not to worry – we’ve made it easier to replace your lost or broken pair from us. Find out more

Buy online

If you need a contact lens top-up, hearing aid batteries or you need new specs, now you can buy them online. To order your glasses, we’ll ask you to fill out a form and we’ll give you a call back to check everything is good to go before we send them out to you.

Everything you need to know about Coronavirus and our care

Related pages

Our home visits service

Find out about the additional measures our home visits teams are taking to keep you safe when we visit your home.

Read more

Ask the expert

Read our useful articles or follow the ask the expert Facebook group to post your sight or hearing health questions.

Read more

RemoteCare

You can now speak to our experts by video or over the phone about any sight or hearing questions you have.

Read more

Look out for the official Government compliance poster in store.