We understand you might be feeling a bit nervous about coming into store. So to make sure it’s always as safe as possible for our colleagues and customers, we’ve made some changes to our normal practices.
Here's what we’re doing
If you’ve got an appointment booked, but you’re not feeling well or you have any COVID-19 symptoms, we’d ask that you don’t come in until you’re feeling better. We’ll make sure to arrange for a later date.
Advice on wearing face coverings in-store
What counts as a face covering?
Face coverings are items (usually made of cloth) that can be used to cover your mouth and nose in public, through which you can breathe. Common types of face covering include bandanas, scarves, pashminas and religious head coverings. Medical and cloth face masks also fall under the category of face coverings, although you do not need to invest in one of these in order to follow government guidance.
If you don’t have any of the above options, you can easily make your own face covering following this guide. Our staff are more than happy to answer any questions or concerns you have about face coverings, so just call your local store before your visit.
See our top tips guides for advice on wearing glasses with your face covering and how to prevent mask-associated dry eyes
New ways to access our services
If you, or someone you know, would feel more comfortable staying at home for now, we’ve introduced some new ways to use our eye and hearing services.
Everything you need to know about Coronavirus and our care
Related pages
Our home visits service
Find out about the additional measures our home visits teams are taking to keep you safe when we visit your home.
Ask the expert
Read our useful articles or follow the ask the expert Facebook group to post your sight or hearing health questions.
RemoteCare
You can now speak to our experts by video or over the phone about any sight or hearing questions you have.