As things start going back to normal, we understand you might be feeling a bit nervous about coming into store again. So to make sure it’s always as safe as possible for our colleagues and customers, we’ve made some changes to our normal practices.
You can book your appointment as normal, but we’ll give you a call back to make sure you’re getting the right help, whether that’s coming in store or talking to us with RemoteCare.
Advice on wearing face coverings in-store
Do I need to wear a face covering in Specsavers stores?
If you live in Scotland, it is now mandatory to wear a face covering in your local Specsavers store, unless you fall under an exempt group. This is following government advice that states you must, by law, wear a face covering in all shops, supermarkets and on public transport. Anyone who does not wear a face covering within our stores or to their appointments (and is not exempt) will be unable to enter.
In Northern Ireland, the Republic of Ireland and Wales, it is not mandatory to wear a face covering in your local Specsavers store, although it is encouraged for your safety, and the safety of our colleagues.
For official government guidance on wearing face coverings in public:
What counts as a face covering?
Face coverings are items (usually made of cloth) that can be used to cover your mouth and nose in public, through which you can breathe. Common types of face covering include bandanas, scarves, pashminas and religious head coverings. Medical and cloth face masks also fall under the category of face coverings, although you do not need to invest in one of these in order to follow government guidance.
If you don’t have any of the above options, you can easily make your own face covering following this guide. Our staff are more than happy to answer any questions or concerns you have about face coverings, so just call your local store before your visit.
Everything you need to know about Coronavirus and our care
Our home visits service
Find out about the additional measures our home visits teams are taking to keep you safe when we visit your home.
Ask the expert
Read our useful articles or follow the ask the expert Facebook group to post your sight or hearing health questions.
You can now speak to our experts by video or over the phone about any sight or hearing questions you have.