We understand you might be feeling a bit nervous about coming into store. So to make sure it’s always as safe as possible for our colleagues and customers, we’ve made some changes to our normal practices.

Here's what we’re doing

We want to keep each other as safe as possible so are following government guidelines on social distancing.

With continuing NHS and government guidance our store teams will be wearing personal protective equipment (PPE) as required for their protection as well as yours. Face coverings should to be worn when you see us, unless you are in an exempt category or location.

Find out more about PPE

You’re more than welcome to try on as many glasses as you’d like, but after you’re done we’ll ask you to give them back to us so we can give them a good clean before we put them back out for the next person to touch or try on.

After each person we see in our test rooms, we are thoroughly disinfecting the room and all the testing equipment used during the eye test, ready for the next appointment.

If you’ve got an appointment booked, but you’re not feeling well or you have any COVID-19 symptoms, we’d ask that you don’t come in until you’re feeling better. We’ll make sure to arrange for a later date. 

Advice on wearing face coverings in-store

What counts as a face covering?  

Face coverings are items (usually made of cloth) that can be used to cover your mouth and nose in public, through which you can breathe. Common types of face covering include bandanas, scarves, pashminas and religious head coverings. Medical and cloth face masks also fall under the category of face coverings, although you do not need to invest in one of these in order to follow government guidance. 

If you don’t have any of the above options, you can easily make your own face covering following this guide. Our staff are more than happy to answer any questions or concerns you have about face coverings, so just call your local store before your visit. 

See our top tips guides for advice on wearing glasses with your face covering and how to prevent mask-associated dry eyes

New ways to access our services

If you, or someone you know, would feel more comfortable staying at home for now, we’ve introduced some new ways to use our eye and hearing services. 

Advice by video or phone

Rather than coming into store, we might suggest that you speak to our experts by video or over the phone with RemoteCare. It’s free to use and you don’t need to be a customer of ours to use it.

Lost or broken your glasses?

These things happen, but not to worry – we’ve made it easier to replace your lost or broken pair from us. Find out more

Buy online

If you need a contact lens top-up, hearing aid batteries or you need new specs, now you can buy them online. To order your glasses, we’ll ask you to fill out a form and we’ll give you a call back to check everything is good to go before we send them out to you.

Everything you need to know about Coronavirus and our care

Related pages

Our home visits service

Find out about the additional measures our home visits teams are taking to keep you safe when we visit your home.

Read more

Ask the expert

Read our useful articles or follow the ask the expert Facebook group to post your sight or hearing health questions.

Read more


You can now speak to our experts by video or over the phone about any sight or hearing questions you have.

Read more

Look out for the official Government compliance poster in store.