Open for essential and urgent services only


We’ve suspended all routine eye and hearing tests.

If you need an urgent appointment or advice, please call the number below within the hours listed below.

If you’re a key worker, let us know when you call and we’ll prioritise the help we can offer you.


Average customer rating out of 5 for this store is

9-13 Pump Street, Worcester, Worcestershire, WR1 2QX

Turn off the High Street between Peplows & Hotel Chocolat & we are located on the left just before The Shambles

Get directions

01905 729 779

Request appointment

Visit our hearing centre


Store services

Additional info

  • Dementia Friends accredited
  • NHS PEARS accredited
  • Platinum Employer accredited
  • Additional glaucoma training in association with the International Glaucoma Association
  • Contact Lens Practice of the Year & 1 of just 2 Academy stores in the UK
Disabled parking available nearby on St Nicholas Street & Cathedral Plaza NCP very close to store
Disabled access available

Romanian, Urdu, Hindi, Punjabi, Gujarati, Bengali

optical banner

Worried about hearing loss?

This store has expert audiologists to assess your hearing and provide industry-leading treatment.

Visit our hearing centre

Customer reviews

Price, attention to detail and explanation to help me make decisions on contact lens strength

Tim, Worcester

The way the staff looked after customers.

Leslie, Worcester

Everyone that served me was professional and friendly. Would recommend without a doubt.

Debbie, Worcester

Meet the team
Alan Richards
Alan Richards

Retail Director

Dean Roberts
Dean Roberts

Ophthalmic Director