Once you’ve booked, we'll contact you for more information so that we can minimise the time you need to spend in store. You are invited to wear a face covering.


IMPORTANT: If you/any of your household members have COVID-19 symptoms, please wait 14 days before booking and tell the store. Additionally if you’re awaiting the result of a COVID test or have been asked to self isolate you should not be attending until advised to do so.


9-13 Pump Street, Worcester, Worcestershire, WR1 2QX

Turn off the High Street between Peplows & Hotel Chocolat & we are located on the left just before The Shambles

Get directions

01905 729 779

Book appointment

Visit our hearing centre


Store services

Additional info

  • Dementia Friends accredited
  • NHS PEARS accredited
  • Platinum Employer accredited
  • Additional glaucoma training in association with the International Glaucoma Association
  • Contact Lens Practice of the Year & 1 of just 2 Academy stores in the UK
Disabled parking available nearby on St Nicholas Street & Cathedral Plaza NCP very close to store
Disabled access available

Romanian, Urdu, Hindi, Punjabi, Gujarati, Bengali

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Worried about hearing loss?

This store has expert audiologists to assess your hearing and provide industry-leading treatment.

Visit our hearing centre

Customer reviews

Everything, from the reception I had when entering the store, the checks, the test, the recommendations & last but not least my glasses

Carol, Worcester

The warm welcome, the bright and airy feel of the new store and generally the positive vibe of the whole place

Jacqui, Worcester

The helpful and friendly staff that seemed genuinely happy to help.

Jackie, Worcester

Meet the team
Alan Richards
Alan Richards

Retail Director

Dean Roberts
Dean Roberts

Ophthalmic Director