Customer service

Customer promise

At Specsavers, we aim to bring you the highest standards of service and expertise. All our stores are locally owned by professional opticians whose priority is to offer the best in eye care. That’s why you’ll find this promise in all our stores:

“We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.”

Your statutory rights are not affected. Please ask in store for full details.

Contacting us

Each Specsavers store is owned and operated by one or more store directors, who are responsible for the day-to-day running of the store and for the professional service provided.

If you would like to give feedback about the products or services provided in any of the Specsavers stores, we recommend that you contact the Director of your local branch. This will ensure that your query is dealt with as quickly as possible. Click here to find your nearest store.

Alternatively you can contact one of our customer service advisors who will be able to contact a store on your behalf. Please get in touch through our contact us form below, including the store location and as much information as possible. This will enable us to respond with the minimum of delay.

Contact us Email
Click here to complete our online form to send an email to our Customer Service team.

Questionnaire emails

Your feedback is very important to us - if you leave your email address during your store visit, we will send you a short questionnaire from the store about your experiences. We have 3 different survey questionnaires depending on whether you had an eye test appointment, were having your glasses fitted or having a contact lens appointment. We would appreciate hearing about your specific visit so we can ensure you have complete customer satisfaction and improve our service in the future. The main survey email should arrive within 48 hours of your initial store visit. On occasions your personal privacy settings may block the email, so please check your spam folder if you wish to give feedback.

We do not want to overload our customers with emails, therefore if  you have completed a feedback questionnaire in the last six months we will not send you a duplicate one. However, if you would still like to receive one, please let the store know and we will arrange for one to be sent.

Every Specsavers customer who completes our survey and leaves their contact details is entered into a monthly draw to win £500. Your name will be included in the next draw following the completion of your survey. The prize is a token of thanks for all the customers who have helped us improve our service.

Prize draw: One draw per month until further notice. Winners will be contacted by phone.


Specsavers only sells its frames in Specsavers stores and through authorised Specsavers sellers with Specsavers point of sale material. We do not sell to any online auction sites or retailers.

Customers are therefore advised that Specsavers’ frames purchased from unauthorised online auction websites may be secondhand, stolen or copies. If you are concerned as to the authenticity of the product you should contact your local Specsavers store.