Customer service

At Specsavers, we aim to bring you the highest standards of service and expertise. All our stores are locally owned by professional opticians whose priority is to offer the best in eye care. That’s why you’ll find this promise in all our stores:

“We want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we will put it right. No quibble, no fuss.”

Your statutory rights are not affected. Please ask in store for full details.

Contacting Specsavers

Each Specsavers store is owned and operated by one or more opticians, hearing aid dispensers or retail directors, who are there to make sure you are completely satisfied. Your local store also holds your records.

If you have a query or would like to give feedback about the products or service provided in any of the Specsavers stores please contact the owner of your local store. This will make sure that your query is dealt with as quickly as possible. 

Click here to find contact details for your local store.

Questionnaire emails

Your feedback is very important to us - if you leave your email address during your store visit, we will send you a short questionnaire from the store about your experiences. We have 3 different survey questionnaires depending on whether you had an eye test appointment, were having your glasses fitted or having a contact lens appointment. We would appreciate hearing about your specific visit so we can ensure you have complete customer satisfaction and improve our service in the future. The main survey email should arrive within 48 hours of your initial store visit. On occasions your personal privacy settings may block the email, so please check your spam folder if you wish to give feedback.

We do not want to overload our customers with emails, therefore if  you have completed a feedback questionnaire in the last six months we will not send you a duplicate one. However, if you would still like to receive one, please let the store know and we will arrange for one to be sent.

Every Specsavers customer who completes our survey and leaves their contact details is entered into a monthly draw to win £500. Your name will be included in the next draw following the completion of your survey. The prize is a token of thanks for all the customers who have helped us improve our service.

Prize draw: One draw per month until further notice. Winners will be contacted by phone.

Frames

Specsavers only sells its frames in Specsavers stores and through authorised Specsavers sellers with Specsavers point of sale material. We do not sell to any online auction sites or retailers.

Customers are therefore advised that Specsavers’ frames purchased from unauthorised online auction websites may be secondhand, stolen or copies. If you are concerned as to the authenticity of the product you should contact your local Specsavers store.

Feedback

If you would like to share more feedback about your Specsavers experience please click on the envelope link below, with as much information as possible including store location. Your email will be forwarded to the owner of your local store who will promptly respond.

Contact us Email
Click here to send us your feedback.

Or write to us and your letter will be forwarded to the owner of your local store:

Customer care manager
Specsavers Support Office
La Villiaze
St Andrews
Guernsey
Channel Islands
GY6  8YP