Glasses

What is a valid glasses prescription?

A valid glasses prescription is one that has been issued by a registered optician and which has not exceeded its expiry date. If you are a Specsavers customer we will obtain your prescription from our records. If you are not an existing Specsavers customer, you must register your optician’s details with us, and we will verify your prescription with them.

How do I get my glasses prescription?

Just ask the optician who issued your glasses prescription - they are required by law to provide it for you. Please request the original prescription where possible, not a copy.

What if I do not have a glasses prescription?

You will need a sight test – which may be chargeable. Just click “Book an appointment” in the main menu to arrange a convenient time at your local store.

Can I use my contact lenses specification to buy glasses?

No. We can only accept a full glasses prescription for glasses. If you have never worn glasses before, or you don't have a copy of your prescription, just contact our Customer Service Department on 0808 172 00 72 or complete our online form. We will discuss your requirements with you and advise accordingly.

Prescription

 

SPH (sphere) - The amount of long (+) or short (-) sight. The higher the number, the stronger the prescription lens required. A sphere value is required to purchase a pair of glasses.

CYL (cylinder) - The amount of astigmatism, caused by an irregularly shaped cornea.

Axis - The direction of the astigmatism, measured in degrees. If you have a value for axis you must give us a value for cylinder.

Prism and direction - Correction needed to balance the eyes.

Add - The amount of additional correction needed to focus at close distances. If you have a measurement shown in this section it means that you have different prescription requirements for distance and reading. This can be solved by having different spectacles for different uses, bifocal or varifocal lenses.

PD (pupillary distance) – The distance between the centre of each of your pupils.

Delivery and returns

Is delivery free?

All prescription glasses will be sent free to your local store for glazing. Any charges are clearly shown at the checkout before you place your order.

How are my glasses delivered?

Under General Optical Council Regulations a qualified optician must supervise the dispensing and fitting of prescription glasses. To ensure our glasses are dispensed and fitted safely, a store visit will be required.

When will I be able to collect my glasses?

Your nominated store will contact you when you can collect your glasses.

What happens if I never receive a phone call from the optician? If you've placed an order and haven't received your phone call within a reasonable time (12-14 days), contact our Customer Service Department on 0808 172 00 72 or complete our online form.

Can I return products if I am not happy with them?

Yes. If for any reason you're not happy with your glasses please return them to the store that gave fitted you with them. Our full returns policy is detailed in the Legal Policy section.

What is your replacement policy for damaged or faulty glasses?

We will replace, free of charge, or issue a full refund for any faulty goods. Replacement will be limited to the same quantity and specification as the original order. Please contact us by email 0808 172 00 72 or complete our online form. Our full returns policy is detailed in the Legal Policy section.

Are my products insured?

No. Products are not insured by us, but are covered by our returns policy