Laura from York was delighted with the service she received from Carole at the York Specsavers on Ousegate.

The customer said: ‘There was a problem with a pair of glasses I ordered, so I took them back in to be replaced. Carole was so helpful. She took the time to help arrange a new pair of glasses and was really patient and helpful. I’ve now collected my replacements and they’re perfect!’

Laura, York

Always happy to help

Store director at Specsavers in York, Deryck Watts, said: ‘It’s important that our customers are completely happy with their frames and lenses. If for whatever reason they aren’t fit for purpose, the team and I are always more than willing to do what we can to make sure they get what they need.

‘We were very pleased to hear that Laura had such a positive experience and our aim is to make sure that everyone is treated with the same care in our store.’

All York store information