An apprentice at the Welwyn Garden City store has passed an autism awareness course developed by The National Autism Society.
Meeting the needs
The scheme, which is being rolled out by Specsavers to ensure staff meet the needs of customers with autism, was completed by Danielle Coletta.
During the training, Danielle learned how to ensure she can liaise effectively with customers. She was also taught how to make the store environment as comfortable as possible for customers to help put them at ease when they visit.
Danielle said: ‘Meeting all customer needs is so important, so I was really pleased when I found out I passed the training.
‘I now have a much better understanding of the needs of customers who live with autism and can help to ensure they have a positive optical experience.’
A word from the store director
Store director Andrew Durrant added: ‘We are really pleased that Danielle is now qualified as an ‘autism friendly’ member of the team. Offering the best care to our customers is our top priority so this will help us to provide a more superior experience.’