Ian Hyland is a store director at Specsavers Tunbridge Wells.

How long have you run a Specsavers store?

I have been a store director at Tunbridge Wells for nearly three years, so I am a relative newcomer compared to many of the team here. We opened another store in Swanley in 2017.

Before joining Specsavers I worked in retail management for more than 25 years, so I hope I know what makes a business work by now.

I have been with Specsavers since 2014, and it is definitely the best role I have ever had. I feel really lucky to love what I do.

If you could have any other job in the world, what would it be and why?

I would love to be a Formula One racing driver, because I like going fast. 

What is the biggest challenge of your role?

Our staff and customers are a pretty diverse bunch, and managing their differing needs can be a challenge at times.

What is the best bit of your role?

There is never a dull moment. We have a great team in both stores and great customers who are loyal to us, which suggests we are doing a good job. But we will never become complacent and will keep trying to improve.

If you could have anyone at all come into one of your stores for an eye test, who would it be and why?

ET – the Extra Terrestrial. His eyes definitely do not look right to me…

You do hearing tests as well as eye tests. What do those involve? Should I get one?

If you have noticed that you cannot hear as well as you used to be able to, or if you are over 55, it would definitely be worth having a hearing test.

Our qualified hearing professional will start by asking you a few questions about your hearing, and then test your ears by playing sounds at different pitches. Next they will ask you to wear a special headband that will test how well you hear sounds as it vibrates.

If you have hearing loss, they will talk you through it – and through the range of hearing aids available, with no obligation to buy anything.

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