Specsavers is always striving to provide the highest quality of customer care possible, so it was great to receive this very positive feedback from a happy customer.
Mr Kirby writes:
Hi, just wanted to drop a quick note of praise for one of your assistants in the Tottenham Court Road branch. Unfortunately I didn't get the gentleman’s name but I think one of his colleagues referred to him as Kam.
Kam was incredibly helpful during my recent visit, his sincerity when discussing my lens options was very refreshing, I truly felt he had my best interests at heart and wasn't looking to needlessly up-sell things I didn't need. In addition to this his overall demeanour was that of a very friendly and approachable man. So much so that when I returned to pick up my glasses, even though I was being served by another member off staff he came over to double check I was happy with everything we discussed/chose.
Overall he is an absolute credit to your store and I think he deserves to know that he made what is a relatively humdrum experience more enjoyable than it probably has any right to be. Thanks, Charlie.