Tiverton opticians, Specsavers, is proud to announce that staff are now trained in helping customers with glaucoma queries before they reach the testing room.
One drop at a time
The training was developed in partnership with the International Glaucoma Association and helps teams on the shop floor to speak to customers when they arrive in store, including how to administer eye drops, which are crucial for managing the condition.
Confidence in the training
Staff member, Amy James, completed the training with 10 of her colleagues. She said: ‘When a patient arrives we ask about their family history of glaucoma. After completing the module I feel more confident discussing the condition. I now have the knowledge to communicate causes, risk factors and possible treatments of glaucoma.’
A word from the director
Emma Denham, store director at Specsavers Tiverton, said: ‘Our store is such a big part of the community and it is really important to us that we can provide the very best service to our customers and support someone with the condition in the most effective way possible.’