Following a visit to the Specsavers Swansea store, a recent customer took to our online feedback page to share his experience and gratitude.

Mr John Lewis said: ‘Even as a long standing customer of Swansea Specsavers, and someone used to the excellent service provided by that store, I was even more impressed than usual by the prompt and friendly service I received by one of their staff when I visited the store with a problem with my spectacle frames.

‘The store was very busy but one of the senior managers immediately approached me and within an hour my problem was resolved to my satisfaction.

‘Keep up the good work!’

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