Specsavers in Surrey Quays has received a comprehensive message of thanks from a very satisfied customer.

Mohammed from Surrey Quays singled out store manager Nana Ofori and assistant Stella Ogueri for particular praise, having maintained high standards of customer service over a number of years.

Going above and beyond

Mohammed said: ‘I hereby write to convey my thanks and appreciation for the excellent customer care and service provided by both Mr. Nana Ofori (store manager) and Ms. Stella Ogueri (assistant store manager) at the Specsavers Surrey Quays store.

‘My family and I have been customers of Specsavers Surrey Quays for several years now and as my mother and I are both diabetics and suffer from a number of disabilities, our eyes and vision are very important to us.

‘Every time I, my mother and members of my family have visited Specsavers Surrey Quays we have always received high levels of customer care and service from all members of staff at the store, but in particular I wish to give mention to and highly recommend/praise both Mr. Nana Ofori and Ms. Stella Ogueri.

‘Nana Ofori and Stella Ogueri have always provided excellent levels of customer service and care every time we have visited the store.  I believe and have found them to have always acted professionally and competently, delivering customer care and service in a polite and courteous manner to myself, my disabled mother and all members of my family.

‘I have been recently diagnosed with a heart condition and problems with my eyesight.  When I have visited Specsavers Surrey Quays, both Nana Ofori and Stella Ogueri have taken extra time to sit down with me to assess my problems and needs and to discuss the best options to help me with my eyesight and vision problems. 

'They have been very supportive with my needs in a caring and sensitive manner.  I am very grateful for this.’

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