Staff at Specsavers in Stranraer have joined forces with the Alzheimer’s Society to support customers who are living with dementia.
The team at the store is supporting Dementia Friends, a training programme developed by the Alzheimer’s Society which helps people develop a deeper understanding of dementia, and helps employees support customers who are affected by the condition.
Every member of the team has now completed the training programme and can wear a badge on their uniform to indicate their increased level of dementia awareness.
Elaine Hawthorn, store director at Specsavers Stranraer, said: ‘Our store is a big part of the community here in Stranraer and we meet people every day. It’s so important that we’re able to communicate with each and every one of our customers in the most effective way possible.
‘We’re very proud to be involved in supporting the Alzheimer’s Society and Dementia Friends and we hope that it will help make a trip to the opticians easier for people living with the condition.’
The Dementia Friends course is completed online and comprises a series of videos based on a selection of scenarios.
The second part of the course is a classroom session which provides practical information on making positive, effective relationships with customers who have dementia.