To Specsavers in St Helens
I just want to let you know how fabulous your team where today, especially a young lady named Alex.
Today the 1st August around 10:45, we arrived at store to collect my son’s glasses. From the moment we entered your store, the staff all greeted us with smiles, and friendly chatter.
My son was in a cast and all your staff enquired how he was, and how he did it.
When Alex called us over she instantly put us all at ease, and from the moment I explained my son has language impairment and learning difficulties, she was calm, made perfect eye contact and kept her sentences wonderfully short and simple.
She was so helpful, friendly and an absolute pleasure to be served by. It is such an astonishing and breathtaking chance to be seen by someone who is so willing to take the time to handle a special needs child with such ease.
In fact every member we dealt with, from Lauren on our first visit to Alex on our second, has been wonderful and a real credit to your store.
Thank you so much, your team made the monumental moment of my sons first glasses a real pleasure.
Mrs L Corless
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