A customer visiting the Shipley store has praised staff for their outstanding customer service.

Amazing support

Whilst visiting the store for an eye test, the customer described their experience as ‘excellent’, particularly commending team member Andrew Tetley for his customer service whilst choosing a new pair of frames.

The customer commented: ‘I visited the Shipley branch for an eye test and then went on to purchase new glasses. From start to finish my experience was excellent, with the staff member I would particularly like to commend on his fantastic service being Andrew Tetley.

'I have worked in retail for over 20 years and know that most people don't take the time to praise excellent customer service so I felt the need to acknowledge the great team in Shipley. Andrew helped me select new frames, and explained the different lenses ensuring I had the most suitable type for my needs.

'At no time did I feel rushed or pushed into choosing a more expensive pair. I would recommend Specsavers to everyone and especially the Shipley branch.’

Keeping your eye health in check

Bhrat Phakey, store director at Specsavers in Shipley, said: ‘When a customer comes in store for assistance, we always do our best to support them. It’s great to hear that our team are providing excellent customer service.

‘If anyone is having trouble with their glasses or contact lenses, we advise that they come into store to speak with the team – we’re always more than happy to help.’

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