The team at Specsavers Seaford have recently taken autism awareness training developed by the National Autistic Society to help them better serve their customers.
The online learning modules cover understanding autism, communicating with people with autism, how autism can impact the senses, and adjustments that stores can make.
The course is designed to help improve customer experience for people with autism and their carers.
Committed to training and development
The team at the Broad Street store are committed to training and development anyway, as their Platinum Employer status shows.
But a chance conversation at an in store training session sparked the desire to learn something new.
Treat patients like family
Chris Titherington, store director in Seaford, said: ‘Our mission statement as a store is to openly and professionally look after all our patients as if they were family.
‘It is in the DNA of how we work to gain as much knowledge and as many skills as we can to serve our customers.
'So when we started talking about people we knew and had met, improving our autism awareness felt like a really good fit for us as a team.’