Specsavers in Saffron Walden recently took part in nationwide training, developed with The National Autistic Society to help staff understand autism.
The initiative aims to build staff knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism and their carers.
Supporting customers on the spectrum
The initiative was the idea of Specsavers’ learning design programme manager, Helen Taylor, who has an autistic son.
Four of the team at the store took part in the learning modules, which covered topics including, understanding autism; communicating with people with autism; how autism can impact the senses, and adjustments that practices can make.
Making an impact
Suba Thiara, store director at Specsavers in Saffron Walden says: ‘Autism affects more than one in 100 people, so everyone in the team will need to support someone with the condition at some point. It’s so important for us to understand our customers the best we can and this training has really helped us support those people affected.’