Specsavers in Romford was hailed for coming to the rescue of a customer who had broken his glasses last month.
Local resident Mark was blown away by the brilliant service he received from Gemma at the store after he popped in to have his smashed specs repaired.
Free of charge
He says: ‘I would like to praise Gemma for her excellent customer care skills in Romford. I visited last week with my glasses broke, and she not only fixed my problem but didn’t charge me for the work, and did this in the most welcoming and pleasant manner. Well done and thank you.’
At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.