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Friendliness and helpfulness of the staff, being acknowledged is important to me.
The speed and efficiency of the tests. Especially after stating that father had been diagnosed with Glucoma; my eye test was deemed free of charge (I had a works voucher so it didn't really matter) but also there were extra tests. Very efficient.
That when I had a issue they were able to help straight away and if they didn’t have a solution they told me different options I could take