A member off staff at the Specsavers in Rayleigh has been heaped with praise by a happy customer for their excellent customer service.

Following a visit to the store, the customer said: ‘I visited the Rayleigh store because the arm had fallen off my glasses. I fully expected that they would have to be sent away for repair.

A matter of minutes

‘Within five minutes of handing a wonderful lady my glasses she returned them to me and had put the lenses in brand new frames! ‘To say I was flabbergasted would be an understatement! I couldn't believe it. What amazing service.’

Thank you

The customer added: ‘I have always known Specsavers are a great opticians for thorough eye tests and choice of glasses, but today's service exceeded all my expectations. Thank you so much.’

Anonymous, Rayleigh

The team at the local opticians, which is conveniently located at 36 High Street Rayleigh, are on hand to deliver a high-quality and personal eye-care service 7 days a week.

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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