The team at Pontypridd have completed a course, developed with The National Autistic Society, to support customers with autism.

The initiative, which is being rolled out across Specsavers stores nationwide, aims to build the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism, and their carers.

The online learning modules cover understanding autism, communicating with people with autism, how autism can impact the senses, and adjustments that stores can make.

Proud to support

Geraint Jones, store director at Specsavers Pontypridd, says: ‘Autism affects more than one in 100 people and as our store is such a big part of the community, it is vital that we are able to communicate and support someone with the condition in the most effective way possible.

‘Many members of the team have already completed the different learning modules. We are very proud to be involved in support The National Autistic Society and we hope this training will help make the optical experience easier for people who are living with the condition.’

Effectively managing situations

Jo Davies, an optical assistant at the Pontypridd store, found the training enlightening and useful, as they have a number of regular customers who suffer from autism.

‘Looking back, there have been times in the past where a customer has exhibited certain behaviours associated with autism, which I would not always notice,’ she says.

‘Now the team and I can manage these situations effectively and compassionately. It’s really interesting at a personal level too, giving me a different perspective on how I can support others.

‘I’m glad to have completed this training and would suggest it to anyone who hasn’t done it already.’

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