The team at Pontefract recently received some great feedback from a very happy customer who came in store to purchase some new specs.
Ms Backhouse writes:
'I always purchase my glasses at your Pontefract store and this time has been no exception.
'The ladies were once again more than helpful through the picking, buying and fitting process of my new chosen glasses.
'Unfortunately I wasn't so happy with my own choice of glasses or the fit and had to return to the store one week later.
'I was served on this visit by Helen, she refitted & adjusted both pairs for me and informed me if they still weren't right, to return.
'Today, 7th Oct, I went back still having issues and having decided to change both pairs and once again was given help by Helen. All the staff in Pontefract are helpful all of the time but today Helen went above and beyond to make sure I got to try the glasses on I wanted to change to.
'She is a credit to your company, working myself in a customer service environment I know how often all you receive from customers is negative feedback, so wanted to express my thanks to the EXCELLENT team and of course Helen in your Pontefract branch.
'I would recommend the Pontefract branch to anyone and everyone.'
The team looks forward to seeing this loyal customer again soon.