Staff at Specsavers across Plymouth and Saltash have completed a course, developed with The National Autistic Society, to support customers with autism.
The initiative, which has been rolled out across Specsavers stores nationwide, builds the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism and their carers.
The online learning modules cover understanding autism, communicating with people with autism, how autism can impact the senses, and adjustments that stores can make.
Proud to support
Store director at Specsavers Marsh Mills, Dr Josie Forte said: ‘Autism affects more than one in 100 people and as our stores are such a big part of the community, it is vital that we are able to communicate and support someone with the condition in the most effective way possible.'
Gail Walker, said: ‘It’s vital that all customers’ needs are recognised. We often think of autism in children but rarely do we consider adults with autism, and this qualification will help staff recognise and identify specific needs.’
A word from the charity
The National Autistic Society’s business development manager, Sharlene Wright, said: ‘It has been an inspiring collaboration and The National Autistic Society welcomes the open attitudes and minds with which Specsavers is seeking to enhance the lives of people on the autism spectrum.’