Specsavers in Petersfield has been praised for its determination in helping a customer purchase their first pair of tailored glasses last month.
The anonymous customer has written in to thank store supervisor Dan Theckston and the team for their assistance in fitting and adjusting a new pair of varifocal lenses.
They said: ‘I chose Specsavers as I had a voucher from my employer and Petersfield was my nearest branch. I had been struggling with my closer vision when using my PC monitors at work and found that the off-the-shelf ready readers I was using were not great.
‘This was my first experience of getting tailored glasses and, with the help of some of the ladies in your branch, a couple of frames were selected on the 2 for 1 offer. This is when I sat down with Dan to go through the options for varifocal lenses.
‘When I picked up and tried on my first pair of varifocals they were quite different from anything I have experienced and Dan explained that I would need to try them for a few weeks to get used to them and to come back if there were any problems.’
The perfect fitting
The customer said they have paid several visits to see Dan to explore various options and get the fitting spot on. They added that Dan has even gone so far as to retest the customer’s eyes to ensure their prescription was correct.
They said: ‘Today I will be picking up my second pair of frames with the same varifocal lenses that Dan has worked so hard to get right for me in my first pair. I cannot praise Dan enough for the impeccable service that I have received from him every step of the way on my journey with varifocals.
‘I will be recommending Specsavers Petersfield to family and friends for the great service I have received and while I hope I have no future problem with my glasses I will be happy knowing that nothing is too much trouble if I have any issues in the future.’
A word from the director
Jo Cox, store director at Specsavers Petersfield, said: ‘We’re incredibly proud of Dan and the team for their hard work in helping the customer find the right pair of glasses for them. We do our best to go the extra mile for our customers, so it’s great to hear such positive feedback about our service.’
If you had a store experience you would like to share, please visit our online feedback page.