For nearly nine years, Tori Taunton has dedicated herself to providing the highest level of customer service to Specsavers stores in the Hampshire region. Most recently, she has been working as the store manager of Specsavers in Petersfield for just shy of three years.

Always improving

Using her vast retail experience, Tori says she has ‘focused strongly’ on improving all areas of customer service at the Petersfield store.

The work has clearly paid off, with the business this year receiving Specsavers’ Platinum Employer status. The accreditation is awarded to stores maintaining high standards in areas such as performance management, learning and development and employee communications.

Tori says: ‘I have been working in optics continuously with Specsavers for nearly nine years, and I enjoy striving to achieve the best level of customer service both on a personal level and as part of a team.’

All Petersfield store information