A new customer to Specsavers, David, shared his experience of his visit to Specavers in Petersfield store, after finding he had a blood clot in his eye during a routine eye test:

'We have all seen the adverts; 'You should have gone to Specsavers…Well I definitely think you should! Thanks to Specsavers Petersfield this blood clot, picture shown, was found.

have to say that I always support local people as long as they offer a good service so posting good things about a large company is a little foreign to me.

I have always been a little sceptical about using larger, national companies who offer a cheaper service for the masses that may well affect smaller local businesses. Surely their service; whether you look at it from a personal point of view or a professional one is going to be second rate, isn’t it?

Grit in the eye

Last Tuesday I woke during the early hours with what I thought was a piece of grit in my eye. After around 40 minutes of bathing it I went back to bed. Later that morning I thought nothing of it and settled down to work.

Floaters

Just after lunch I noticed some floaters in my eye. I have had them before and thought nothing of it however it did remind me to call around for an appointment.

Specsavers opticians in Petersfield had a vacancy, so I went. My expectations were that I would be in, tested and out. After all I was under the assumption that this was a company who sold more affordable glasses with a quick turnover.

How wrong could I be!

During the test the optometrist, Shilpan Shah, was concerned with what he saw in my right eye, the eye with the floaters. He then arranged for a staff member, Sara, to take a photo of the back of my eye. The resulting image showed a large area of blood at the back of my right eye. He checked further and advised me that he would need to refer me to QA Hospital Cosham in Portsmouth for further tests as there could be a major problem.

9.30am, the next day, I was seen at QA and the doctor spent around an hour checking and double checking my eye. Although he eventually came up with a diagnosis he wanted it double checked and so got his senior consultant to look. They ultimately agreed it was not as first thought a possible detached retina.

The blood was more than likely the result of the jelly like substance in front of the retina moving forward and ripping a few blood vessels as it did. However they also felt that it needed investigating further as it may require an operation to fix it. They gave my right eye an Ultrasound and I am now seeing another consultant this week.

Impeccable service

The story doesn’t finish there. Shilpan Shah, the optometrist, actually called to see how I had got on. I did not expect this at all, it is the action of someone who shows compassion, something I do not associate with larger corporations. The call helped confirm that my initially thoughts, pre appointment, about Specsavers were so wrong. 

I should point out that the other staff on duty during my initial visit and subsequent return to order some glasses were all impeccable with their manners and professionalism. I would like to thank Shilpan Shah, Sara, who took my order for glasses, Dan who did the original checks before I saw the optometrist and Jo who along with Sara was helpful when I was selecting the glasses.

I can’t really communicate my appreciation to all concerned. The whole team should be applauded by their superiors.'

Specavers' Sam Khalil, added: 'Having the patient's health and care at the heart of what we do is a fundamental priority and to see how our Petersfield team delivered such excellent clinical eye care and support is simply outstanding.

Very well done to one and all.'

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