March proved to be another exemplary month of customer service in Peckham as staff received several positive appraisals from satisfied customers.
‘First of all, the customer service for my eye test, consultation and the purchase of my two pairs of glasses was very good. However, Octavia, in particular was outstanding.
'I found her warm, approachable, helpful, professional and extremely knowledgeable. It’s been a while since I’ve encountered such outstanding customer service.
‘It was also great to observe friendly interaction between her and her other colleagues.’
‘I haven’t had an eye test in about 25 years but knew I really needed to. The staff were all so welcoming and the optician was also brilliant, completely putting me at ease and explaining everything as he went along.
‘I also really want to extend my thanks to your customer service team. At 41, I have never had glasses before - whole new scary world of madness – but they were all absolutely brilliant and turned an experience I was a bit anxious about, into one that when I got home I was smiling.’
A word from the director
Nikki Jones, store director at Specsavers Peckham, said: ‘We’re always thrilled to have such fantastic feedback from our customers. We understand that coming to the opticians can be a daunting prospect for some but we always do our best to ensure that our customers are comfortable and feel at ease and feedback such as this helps reaffirm what a good job we are doing.’
At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive comments from our customers. If you’ve had an experience you’d like to share, please visit our online feedback page.