Two members of staff from Specsavers Orpington have been singled out for praise by a pair of extremely satisfied customers.

‘Nothing but helpful’

‘I was in the Orpington store looking at different pairs of glasses and sunglasses and Tom, the optical assistant, was nothing but helpful. He offered sound advice, showed us everything that was on offer and also called up other stores within the area to resolve issues we had. It’s rare to see such a helpful retail assistant.’

Sam, Orpington

Never rushed

‘A big thank you to Ish, who was there to assist me when I had to return a pair of my glasses. He was incredibly helpful and extremely kind, making plenty of time for me and not once did he try to rush things or hurry me out of the store. If only all shops had staff like him, the world would be a much nicer and friendlier place.’

Elizabeth, Orpington

Super feedback

Shahen Raj, store director at Specsavers Orpington, said:  ‘Tom and Ish are both extremely valued members of the team and it comes as no surprise to see them receive such excellent feedback for their level of customer service.’

At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive comments from our customers. If you’ve had an experience you’d like to share, please visit our online feedback page.

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