Staff from Specsavers in Orpington received a glowing review from one of their customers, who highlighted her excellent in store experience in an online feedback form.
The customer came in store to ask for her glasses to be repaired after an arm fell off and was delighted to receive a new pair of glasses, fitted with her lenses, within just 5 minutes, declaring the service to be ‘fantastic’.
She added: ‘Whenever I have had reason to go into the shop I have always been very pleased with the outcome. Everyone there is always so very helpful and keen for the customer to be satisfied. They always go that extra mile for you.’
A word from the Director
Store Director Shahen Raj commented: ‘It’s always a wonderful boost to receive such good feedback about the services we provide for our customers and it really is a testament to how diligent and hard-working our staff are.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.