Specsavers Norwich prides itself on ensuring that each and every customer feels valued and provided with everything they need each time they come in store. Gemma, a customer who recently visited the store pointed out one member of staff in particular that demonstrated the importance of customer service.
‘We visited the Norwich branch today as my four year old daughter needed new glasses. I just wanted to say that we were seen by Joshua Cooper who was fantastic!
'He made everything so clear, made my daughter feel comfortable and explained everything so well. Please pass on my gratitude again and I would be grateful if you could pass this information to his manager, as I feel that this type of customer service is so rare that praise when its due is so important. Well done on an excellent member of staff.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.