The team at Specsavers in Northfield are up-skilling to better support customers with glaucoma.

As part of the store’s support for World Glaucoma Week, staff member Veronica Fallon has undergone specialist glaucoma training in store. In conjunction with the International Glaucoma Association, Specsavers has developed the training for its retail teams to assist sufferers with their treatment. Specifically, they will be advising on how to effectively administer eye drops, which are crucial for managing the condition.

'Proud to be involved'

Declan Casserly, store director at Specsavers Northfield, said: ‘We are very proud to be involved in supporting the International Glaucoma Association and being able to better support our customers with the condition is a really positive development for our store.

‘Out store is such a big part of the community and it is really important to us that we can provide the very vest service to our customers and support someone with the condition in the most effective way possible.’

‘The training was very comprehensive and provided a deeper understanding of the condition,’ said Veronica. ‘I am available in store to assist and advise glaucoma sufferers, and I’m also hoping to provide meaningful practical support to those that are struggling with the management of their condition.’

The training is being rolled out across Specsavers stores nationwide and complements the skills held by Specsavers’ optometrists, who have collectively completed almost 5,000 postgraduate glaucoma accreditations since 2017, through a variety of accrediting bodies including Cardiff University and the College of Optometrists.

A word from the IGA

Karen Osborn, chief executive of IGA, said: ‘The majority of people who are diagnosed early with glaucoma will retain useful sight for life. Most will be treated with medical eye drops. Unfortunately we know from calls to our helpline that many people aren’t told about how to put the drop in the eye correctly, or aren’t advised about the aids that are available to help them. 

'We are delighted to work with Specsavers on this often over-looked aspect of glaucoma management.’