In a recent online customer feedback message, staff from the Edinburgh North Bridge store were praised for their outstanding service.
Miss Sarah Moore wrote:
I would just like to pass on my heartfelt thanks to Ann, Sophie and all of the lovely ladies who helped us on Saturday.
We were visiting Edinburgh for my hen do and my mum had an accident with her contact lens fluid which resulted in a serious chemical burn to the surface of her eye.
My Mum was rushed in to see the optician Sophie who examined her and referred us to the eye hospital. She has returned to the eye hospital today and after a course of treatment she is expected to make a full recovery.
Thank you so much, we are so grateful to the staff for their kindness in our time of need. Your customer service was absolutely brilliant and you helped to ensure we were still able to enjoy our weekend in Edinburgh!
Sarah It’s great to receive feedback like this about Specsavers team members, keep up the excellent work!