In a recent online customer feedback message, staff from the North Bridge store were praised for their outstanding service.

Exceptional customer service

'I wanted to express in an email how pleased I was with my experience at the North Bridge Specsavers.

'I hadn't had an eye test for at least 15 years, but I'm glad I booked one now, not only because I ultimately do require glasses, but also due to the exceptional customer service that the staff exhibited.

'Each member of staff that I dealt with, from those on the shop floor to the optometrist, were exceedingly pleasant and helpful. I went in with no knowledge at all of the vocabulary or terminology around glasses, but left feeling that I understood my prescription, that I had been well advised on my options, and that the staff had treated me absolutely as well as they possibly could have.

Relaxed atmosphere

'I cannot remember ever having written an email either praising or complaining about a customer service experience but I felt the need this time. The atmosphere in the store created by the staff was so relaxed and pleasant.

'Thank you for your time, and thank you again for the help and advice of your staff! With the service I received, will be recommending the Northbridge store in future.'

Andrew, Edinburgh

As Specsavers we always strive to provide a high level of service and care to all our customers so it’s great to receive such positive feedback.

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