Specsavers in Newton Mearns is supporting Dementia Friends, an Alzheimer’s Society initiative to help people gain a better understanding of dementia, which in turn helps support customers and employees who are affected by the condition.
Seven Specsavers employees within the Newton Mearns store have completed the dementia awareness programme and, in doing so, they have each become recognised as a Dementia Friend.
Those with the qualification wear a badge on their uniforms to indicate and highlight their awareness of dementia to their customers.
A word from the store director
Emma Robb, store director of Specsavers in Newton Mearns said: ‘Being more aware of dementia is a huge positive development for our team and our offering to customers.
‘I always thought that dementia was all to do with someone’s memory, but as a team we have learnt that is actually so much more than that. By learning the truth about dementia it really opened my eyes to how at Specsavers, when performing our daily duties, we can all take a little more time to support our customers.
‘I now have the confidence to care for any customer who comes in-store and needs additional help because of a condition like Alzheimer’s.’
Building Positive Relationships
The comprehensive training covers all aspects of dementia and discusses how it affects people in different ways. With particular relevance to Specsavers, it also describes how sense can be affected.