Tania, a regular customer at Specsavers on Spytty Road, has sent in her feedback after a recent trip to the store.

Outstanding staff

‘I would really like you to recognise what outstanding staff you have working in your Spytty Retail Park store,’ said Tania. ‘I have visited the store regularly for one reason or another for myself and children, and each and every time we are made to feel welcome and your staff are easily approachable for any queries or regular fixing of glasses.

Expert knowledge

Tania added: ‘Your staff are always polite and accommodating, even in busy times. I would particularly like you to acknowledge your employee Krystal within this store, as during my visit with my daughter she was amazing and so helpful, advising my daughter on glasses and even finding a pair that fit after the pair she found were too big for her features.

'She helped my daughter feel confident and not self-conscious about wearing glasses, as she is a teenager. A shining example of professional yet friendly staff you employ.'

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