‘I visited the Spytty Retail Park store for the first time and I was amazed by the service,’ says customer, Natalie. ‘I have struggled to find glasses for myself as my prescription is quite unusual, so it's always a hard task.
Talking through options and providing useful tips
‘I visited the store today for a contact lens trial and to get prescription sunglasses. As soon as I arrived for my contact lens trial I was seen within one minute.
The lady doing my eye test and talking through my lens options was called Sarah and she was fantastic, she made me feel comfortable about trialing them and explained all my options in detail, even showing me videos and a useful app that I could use while waiting for my lenses in order to get an idea of how to put them in.
‘I told her I was also looking for prescription sunglasses and how, because of my prescription, a lot of lenses are unsuitable, and asked if someone could come and help me out with choices. She showed me to the sunglasses and within two minutes someone was over to help me choose frame options and explain which frames would be most suitable.
Nothing was too much trouble
‘I was on a bit of a time constraint as I wanted these sunglasses for my holiday, but Krystal, who helped me with my sunglasses, was extremely helpful in talking me through my lens and frame options - nothing was too much trouble.
She explained everything in detail and also phoned the lab to ensure I would have them in time for holiday, which they guaranteed would be. She also cleaned my old glasses at the end of the appointment for me - something that has never been offered at another branch.
‘Both Sarah and Krystal offered me exceptional service. I had a fantastic experience and felt I was helped into making the best choice for my eyewear. Thank you for a pleasant experience.’