Having served the community for over 10 years in Musselburgh, staff expand their customer service knowledge after completing a training course developed with The National Autistic Society to help support customers with autism.
The initiative, which is being rolled out across Specsavers stores nationwide, aims to build the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism, and their carers.
Both store director Diana Kelly and optical assistant Jessica have studied the online learning modules. These cover understanding autism; communicating with people with autism; how autism can impact the senses, and adjustments that stores can make.
Jessica said: ‘At Specsavers Musselburgh we strive to provide the best customer experience. Completing this training has really helped; not just myself but everyone in the practice to better understand autism and how to adapt our service to suit every patient.’