An Edinburgh man was glad he went to Specsavers after he walked away £500 better off.
John Douglas submitted a feedback survey following a visit to Specsavers in Musselburgh and was entered into a monthly prize draw to win the cash prize.
After learning of his success, he was invited into the store by director Diana Kelly, where he was presented with his cheque.
A word from the store director
Diana said: ‘I’m sure our community will join me in congratulating John on his win. He was over the moon when he came to collect his prize.
‘Our feedback scheme not only offers customers the chance to scoop a sizable lump sum, but also gives us the opportunity to receive valued feedback from our community.
‘We always strive to provide first class customer service and feedback is a vital part of that.’
More about the initiative
Following a visit to store, customers receive an email containing a survey (called Maze) within 14 days.
Every Specsavers customer who completes a survey and leaves their contact information is entered into a monthly prize draw to win £500.